Uplauz India Private Limited

Refund & Cancellation Policy

CIN: U62099ML2025PTC014218 Registered Office: W No. 8, H No. - 106, Mc Cabe Road, 4th Furlong, Shillong, Meghalaya, Pin- 793001 Effective Date: 09/11/2025

1. Overview

Uplauz India Private Limited ("Uplauz", "we", "our", "platform") is a technology platform that facilitates live event experiences, artist engagement, and related services.

This policy governs all payments made on the platform including:

• Event ticket purchases
• Tips and voluntary contributions
• Song requests and engagement-based payments
• Any other paid services offered through Uplauz

All refunds are processed in accordance with applicable Indian laws, payment network rules (UPI, cards), and platform policies.

2. General Principles

• All purchases made on Uplauz are final and non-transferable, unless stated otherwise
• Refunds are subject to event-specific policies, which are displayed at the time of booking
• By completing a transaction, users agree to this refund policy

3. Ticketed Events – Cancellation & Refunds

3.1 By User (Customer-Initiated Cancellation)

• Cancellation eligibility depends on the event organiser's policy
• If cancellation is allowed:
  • Refund may be full, partial, or nil, based on timing
  • Platform convenience fees may be non-refundable

3.2 By Organizer / Venue

If an event is:

• Cancelled → Full refund (excluding platform fees and any convenience fees, if applicable)
• Rescheduled →
  • Ticket remains valid for new date OR
  • Refund available if user cannot attend

3.3 Late or No-Show

• No refund will be provided for:
  • Failure to attend
  • Late arrival
  • Missed entry due to personal reasons

4. Non-Ticket Transactions

4.1 Tips / Contributions

• Treated as voluntary payments
• Non-refundable once completed

4.2 Song Requests / Engagement Payments

• Non-refundable once the request is:
  • Accepted OR
  • Processed / performed

4.3 In-App Purchases / Features

• Non-refundable unless:
  • Transaction failure
  • Technical error attributable to the platform

5. Failed Transactions

• If money is debited but transaction fails:
  • Amount is automatically refunded by the payment provider
  • Timeline: 5–10 working days depending on bank/payment method

6. Refund Processing Timelines

• Approved refunds are processed within 5–7 working days
• Credit timelines:
  • UPI / Wallets: 2–5 working days
  • Debit/Credit Cards: 5–10 working days
  • Net Banking: 5–7 working days

Delays may occur due to banking systems or payment networks.

7. Deductions & Charges

Refunds, where applicable, may be subject to:

• Platform convenience fees
• Payment gateway charges
• Cancellation charges (as defined by event/organiser)
• Convenience fees

8. Exceptional Cases (Eligible for Refund)

Refunds may be considered in the following cases:

• Duplicate transaction
• Incorrect charge due to system error
• Event cancelled by organizer
• Payment deducted but service not delivered

All such cases are subject to verification.

9. Disputes & Grievances

Users may raise refund-related queries by contacting:

Email: support@uplauz.com Response Time: Within 48–72 hours

If unresolved, users may escalate through applicable consumer grievance mechanisms under Indian law.

10. Compliance with Indian Law

This policy is governed by:

• Consumer Protection Act, 2019
• RBI and payment network guidelines
• Applicable e-commerce and digital transaction regulations

11. Policy Updates

Uplauz reserves the right to modify this policy at any time. Updated versions will be published on the platform.

12. Contact

Uplauz Private Limited W No. 8, H No. - 106, Mc Cabe Road, 4th Furlong, Shillong, Meghalaya, Pin- 793001 support@uplauz.com +919999331794